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1.1 What these terms cover.

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These are the terms and conditions on which we supply products to you, whether these are goods (such as soft furnishings) or services (such as installation and repair of window dressings, and measuring up). When we use the word “product” or “products” in these terms, this refers to the goods and/or services you have asked us to supply.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if you are:

• an individual; and• buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in our contract.

2 Information about us and how to contact us

2.1 Who we are. We are Violet and George Limited, a company registered in England and Wales. Our company registration number is 06747825 and our registered office is at 57 St Helens Gardens, London, W10 6LN. Our registered VAT number is 942609907.

2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0)20 8969 0654 or by writing to us at info
truongxaydunghcm.edu.vn or to 57 St Helens Gardens, London, W10 6LN.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3 Our contract with you

3.1 Our quotation. Any quotation we give to you (whether given in writing (including email) or by telephone) is not an offer by us to supply products to you, and is only valid for a period of 30 calendar days from its date of issue.

3.2 How we will accept your order. Our acceptance of your order will take place when we email you to accept it or we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product and refund any payment you have made pursuant to clause 14.3. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4 Our products

4.1 Provision of on-site measuring. If you ask us to visit your premises to provide on-site measuring services, this clause 4.1 will apply:

4.1.1 you shall ensure that the area to be measured is in such state as is necessary (or in our reasonable opinion, desirable) to receive the final product you have asked us (or intend to ask us) to supply, and that all building work is completed to a high enough level to enable us to take accurate measurements;4.1.2 if the premises are under construction, you acknowledge that we will only take measurements on-site once the premises are at the second fix stage and the area to be measured is in the state referred to in clause 4.1.1, and that clear and safe access to such area is available;4.1.3 if there is an alteration to the area to be measured because of an error by you (or on your behalf) or because of a change in or to the build of the premises, then you must tell us as soon as possible. We may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. If this occurs, we will not be responsible for supplying the products late or not supplying any part of them as a result; and4.1.4 the price given in any quotation we give to you pursuant to clause 3.1 includes us providing you with one on-site visit to measure up and one subsequent on-site visit to check the measurements. If you would like us to provide any further on-site visits, take further measurements or amend any quotation we have already provided, we will make an additional charge for doing so, on the basis of our hourly rate of £90 per hour (inclusive of VAT).

4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given to us, you are responsible for ensuring that these measurements are correct. If there is an alteration to the measurements you have provided, then you must tell us as soon as possible. We may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. If this occurs, we will not be responsible for supplying the products late or not supplying any part of them.

4.3 Fabric supply and order making. If we are making the product using fabric and trims which you supply to us (or which are supplied to us on your behalf), this clause 4.3 will apply:

4.3.1 you must supply (or require your fabric company to supply) all fabric rolled on tubes, with no more than one fabric per tube. We will use our reasonable care and skill to remove creases in fabric which you supply, but do not guarantee that we will be able to do so;4.3.2 you are responsible for ensuring that:

(a) the correct fabric (including its design, colour and volume) is supplied;(b) the fabric and trims are suitable for the products you have asked us to supply; and(c) you carry out satisfactory quality inspections and checks prior to despatching the fabric and trims to us. We will use our reasonable efforts to inspect fabric and trims as soon as possible following their receipt, but do not guarantee that we will be able to do so;

4.3.3 you are responsible for the quality of the fabrics and trims supplied, and we will not be responsible for:

(a) shrinkage to curtains that have been steamed or exposed to varying humidity;(b) the present or future behaviour of the fabric or trims, such as wearing and deterioration, stretching, shrinking, staining, ease of cleaning, or fading; and/or(c) flaws in the fabric and/or trims.

5 Your rights to make changes

5.1 If you wish to make a change to the product you have ordered or you wish to discuss or amend any quotation at any time, or require any additional on-site visits, please contact us.

5.2 We will let you know if the change, amendment or on-site visit is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result of your requests.

6 Our rights to make changes

6.1 Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements and / or to implement minor technical adjustments and improvements. These changes may impact aesthetically but will not affect your use of the product.

7 Providing the products

7.1 Delivery and installation costs. The costs of delivery (and installation, where applicable) will be as provided in our quote, or told to you over the telephone, in the course of our email exchanges or otherwise during the order process.

7.2 When we will provide the products. During the order process we will let you know when we will provide the goods to you and install them (where applicable), and when we will begin the services, and the estimated date for their completion. Our lead time for the provision of bespoke products is up to six working weeks from the date of receipt of the fabrics.

7.3 Your obligations regarding delivery and installation. If we have agreed to deliver and (where applicable) install the products at your premises, you agree:

7.3.1 to provide at your own cost, such equipment and assistance as we may reasonably ask you to, to assist us to unload and deliver the products to your premises;7.3.2 that if we (or our representative) attend your premises, either for the purpose of installing the products or preparing the premises for installation, and the premises are not, in our reasonable opinion, in a state which is suitable for the goods or services you have asked us to provide, we may make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. If this occurs, we will not be responsible for supplying the products late or not supplying any part of them; and7.3.3 that any equipment we supply in delivering the products, including roll cages and pallets, shall at all times be owned by us. You must keep such equipment at your premises safely at your own risk, and in good condition until they are returned to us, and you must not dispose of them or use them unless we give you our written permission to do so.

7.4 We are not responsible for delays outside our control.

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If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5 Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am to 5pm on weekdays (excluding public holidays).

7.6 If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery.

7.7 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end our contract and clause 10.2 will apply.

7.8 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.9 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

7.10 When you own goods. You own a product which is goods once we have received payment in full in cleared funds.

7.11 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been told to you over the telephone or in the course of our email exchanges. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.12 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

7.12.1 deal with technical problems or make minor technical changes;7.12.2 update the product to reflect changes in relevant laws and regulatory requirements;7.12.3 make changes to the product as requested by you or notified by us to you (see clause 6).

7.13 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. We will also suggest alternative products for you to the suspended product, and will let you know about any changes to the price, the timing of supply or anything else which would be necessary as a result of the suspension, and ask you to confirm whether you wish to go ahead with the alternative product. We will also adjust the price so that you do not pay for products while they are suspended. If you do not wish to go ahead with the alternative product, you may contact us to end the contract for that product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.14 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.5) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.8). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.7).

8 Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

8.1.1 if what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;8.1.2 if you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;8.1.3 if you are a consumer and you bought the product from us exclusively through an exchange of emails or via our website, and have just changed your mind about it, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;8.1.4 in all other cases, see clause 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 8.2.1 to 8.2.5 below, our contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clauses Error! Reference source not found. and 14.2);8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and you do not wish to receive any suggested alternative (see clause 7.13); or8.2.5 you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind if you are a consumer and you bought the product exclusively at a distance (as described in clause 8.1.3).

8.3.1 Right to change your mind. If you are a consumer then for most products bought exclusively over the telephone or by exchange of emails, you have a legal right to change your mind within 14 days and receive a refund. These rights, given by the Consumer Contracts Regulations 2013, are explained in more detail in clauses 8.4 and 8.5. If you are a business, or you are a consumer who initially visited our showroom or for whom we carried out a site visit, clause 8.3 does not apply.

8.3.2 When you do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

(a) goods which are made to your specifications or are clearly personalised;(b) services, once these have been completed, even if the cancellation period is still running;(c) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and(d) any products which become mixed inseparably with other items after their delivery.

8.3.3 How long do you have to change your mind? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

(a) if you have bought services (for example, repair services), you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if this period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind;(b) if you have bought goods (for example, cushions, throws or non-bespoke rugs), you have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days (in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery).

8.4 Ending the contract where we are not at fault and there is no right to change your mind. In these circumstances, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9 How to end the contract with us.

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9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

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